Children 12 years and over are considered as adults.
Due to the monsoon season, ferry services may be cancelled by the Marine Department. Please contact the property for more details.
Guests checking out after 01:30 PM will be charged an additional fee of MYR 85 and it is subject to villa and boat transfer availability.
Please note that the hotel is closed during the East Coast Monsoon season between November and February when the frequent rains are punctuated by intermittent sunshine.
Return boat transfer fee is not included in the room rates, payment to be paid to resort.
The electricity is not available from 2:30 PM to 5:30 PM.
Please contact the resort directly for unscheduled boat transfers which has additional charges and is payable directly at the resort.
Upon arrival at Marang Jetty, the resort arranges round-trip speedboat transfers, which is an automatic surcharge and will be added to the grand total cost of the booking. Please ensure that you indicate the exact number of people at the time of booking to avoid complications on transfer arrangements. The schedule timings are as follow: From Marang Jetty to Gem Isle: Departs at 9:00 AM, 11:00 AM, 1:00 PM and 3:00 PM. From Gem Isle to Marang Jetty: Departs at 9:30 AM, 11:30 AM, 1:30 PM and 3:30 PM. Please note that the ferry departure scheduled for 1:00 PM from Marang Jetty to Gem Isle and 1:30 PM from Gem Isle to Marang Jetty are not available on Fridays.
From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.